Privacy Policy

Privacy Policy

This Privacy Policy explains how Lawlevelup (“Lawlevelup”, “we”, “us”, “our”) collects, uses, stores, discloses, and protects your personal data when you access or use our website, mobile applications, online courses, webinars, bootcamps, or any of our digital services (the “Platform”).

By accessing or using the Platform, you confirm that you have read, understood, and agree to this Privacy Policy and our Terms of Use.


1. Applicability

This Privacy Policy applies to all services, courses, bootcamps, mobile apps, and digital platforms operated by Lawlevelup.


2. What This Policy Does Not Cover

This Policy does not apply to:

  • Universities, institutions, or organizations affiliated with our programs

  • Third-party advertisers, consultants, or service providers

  • External websites, apps, or platforms linked from our website

  • Any product or service governed by its own privacy policy


3. Information We Collect


A. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Address

  • Photo

  • Government ID (if required)

  • Educational certificates

  • Payment details (processed by secure third-party gateways)

  • Documents required for eligibility or certification

B. Information We Collect Automatically

  • IP address

  • Device details

  • Browser type

  • Operating system

  • Access logs and timestamps

  • Pages viewed, search history, clickstream data

  • Crash logs and diagnostic data

  • LMS activity (attendance, submissions, progress)

C. Content You Create

Assignments, projects, submissions, recorded sessions, chat messages, and uploaded files.

D. Voluntary Information

Information you submit for newsletters, offers, or promotions.

E. Mobile App Information

With your permission:

  • Camera & microphone access

  • Photos & media (for uploads)

  • Contacts (invite features)

  • Location (if feature-specific)

  • Push notification token

  • Device diagnostics


4. Sensitive Data

We do not collect or store:

  • Full debit/credit card numbers

  • CVV or PIN

  • Banking passwords

All payments are processed by secure, RBI-compliant payment gateways.


5. How We Use Your Data

We use data for:

  • Delivering courses and services

  • Identity and eligibility verification

  • Certificate issuance

  • Customer support

  • Improving learning quality

  • Preventing fraud and unauthorized access

  • Complying with law

  • Sending essential service updates

We do not sell or trade your personal information.


6. User Account Security

You are responsible for maintaining the confidentiality of your credentials.

We recommend:

  • Changing your password immediately after first login

  • Updating your password every 6 months

  • Not sharing your login with anyone

We will access your account only with your explicit permission to resolve a technical issue.


7. Cookies

Cookies help us improve site functionality.
You can disable them, but some features may not work.


8. Data Retention

We retain your personal data for up to 8 years, or as long as required for:

  • Compliance

  • Dispute resolution

  • Academic verification

  • Legal obligations

We may delete information earlier if the purpose is fulfilled.


9. Data Sharing

We may share information only with:

  • Trusted service providers

  • Academic partners (if required)

  • Payment gateways

  • Mentors/instructors for academic purposes

  • Legal authorities, when required

  • Contractors bound by confidentiality

We never sell your data.


10. Security Measures

We use industry-standard security practices including:

  • Encryption (where applicable)

  • Access controls

  • Secure servers

  • Firewalls

  • Regular audits

However, no method is 100% secure.


11. Your Rights

You may request:

  • Access to your data

  • Corrections or updates

  • Account deletion

  • Opt-out from marketing communications

  • Withdrawal of consent

Requests: [email protected]


12. Account Deletion Process

To delete your account:

  1. Submit a request through our Contact Us page.

  2. Provide your registered email ID.

  3. Complete identity verification.

  4. Receive confirmation once deletion is completed.

Data may be retained where required by law.


13. International Transfers

Your data may be stored or processed outside India.
Such transfers are made only in compliance with applicable laws and safeguards.


14. Third-Party Links

We are not responsible for the privacy practices of external websites.
Please review their policies separately.


15. Changes to This Policy

We may update this Privacy Policy periodically.
Changes take effect when posted.

Your continued use of our Platform means you accept the updated Policy.


16. Grievance Redressal

For privacy issues, data access or deletion requests, contact:

[email protected]

A designated Grievance Officer will respond within legally prescribed timelines.


17. Contact Us

For any questions:

[email protected]